FAQs

FAQ

FAQs

These are the most frequently asked questions you can ask before you start

About Kiwi

About Kiwi

What is Kiwi?

Kiwi is a digital platform that allows you to apply for personal loans quickly and easily from your cell phone, through our mobile application. The entire process is 100% online.

What is the mission at Kiwi?

At Kiwi, our mission is to provide fair access to capital to individuals with limited financial opportunities, helping them to develop healthy financial habits, promote a reliable credit history and strengthen their financial education

In which states or territories is Kiwi available?

Our services are currently available in Puerto Rico and several U.S. states. We’re constantly expanding. We invite you to follow us on social media or check the full, updated list of licenses where we offer our services here.

Is Kiwi legal?

Yes, Kiwi operates legally and holds the required licenses in every state or territory where we offer loans. You can check the full, updated list of licenses where we provide our services here.

About Kiwi Loans

Do I have to pay additional costs for my loan?

No. When you purchase your loan, you will receive a detailed document with all the associated costs and payments. You won't pay any additional costs that aren't clearly stated in your loan details. We don't charge opening fees, prepayment penalties, or insurance fees.

What are the benefits of a Kiwi loan?

Applying for a loan with Kiwi provides you with several main benefits:

● Fast and 100% digital process: Complete the entire process from your cell phone, simply, quickly and from wherever you are, through our app.
● Payments reported to credit bureaus: Every payment is reported to the major credit bureaus: Equifax, TransUnion and Experian.
● Flexibility without complicated requirements: We don't ask for guarantees, collateral, or initial payments to request. In addition, we offer payment options adapted to you.

How much is the maximum amount I can borrow?

You can apply for loans from $150 to $3,000. The amount approved will depend on our assessment of your ability to pay and credit profile. Keep in mind that the amounts may vary depending on the applicant's state of residence.

How soon do I receive a response to my application and the disbursement of the loan?

The registration and evaluation process takes approximately 1 business day, provided that the information is complete and correct. Once approved, the disbursement takes place between 1 and 3 business days. If there are errors in the data or missing information, delays could occur.

Cancellation of the loan

Yes, you can pay off your loan at any time without penalties or prepayment fees. There is no mandatory minimum period to cancel.

Loan Terms

Our loans have flexible terms ranging from 4 to 24 months. The specific term may vary depending on the amount of the approved loan.

As a member of the armed forces, is it possible that the Military Loans Act could affect the credit options available to me?

The Military Loan Act (MLA) places limitations on the terms of credit products that can be offered to active military service members, their guards, reserve service members and dependents, known as “Covered Borrowers.” Because of these limitations, certain lines of credit, such as those from Kiwi, are not available to those identified as Covered Borrowers in the MLA database. For more details about the MLA or to determine if it applies to you, we recommend reviewing additional resources or contacting our customer service for inquiries regarding our personal loans.

Application Process

What is the process for applying for my loan?

To apply for a loan with Kiwi, you can register through our Web App or download our mobile application. The application process is as follows: complete the application form with all the required information. Your request will be evaluated based on your ability to pay and credit profile. If all the information is complete and correct, you can expect a response in approximately one business day.

Why was my application rejected?

Your application may have been rejected for several reasons, such as:
● We couldn't verify your identity
● We were unable to determine the creditworthiness of your bank data for our credit analysis.
● Results of the evaluation of your credit report.

Who do I contact to discuss the terms of my request?

If you want to discuss your request, contract or any topic related to our services, please contact us through our online chat, located at the bottom right of the screen, identified with a message icon.

Do I have to create an account to apply for a Kiwi loan?

Yes, it is necessary to create an account through our mobile application or Web App to apply for a loan. If you need technical assistance, you can contact us through our online chat, located at the bottom right of the screen, identified with a message icon.

What are the requirements to apply for a Kiwi loan?

We accept requests from consumers 18 years of age or older (over 21 in Puerto Rico), with a valid bank account and official identification.

What factors do you take into consideration when making loans?

We evaluate your credit history with credit agencies and your bank account transactions to determine your ability to repay.

I was approved for a loan amount, but I need a larger amount. Is it possible to increase the approved amount?

It's not possible to increase the amount of your first loan with Kiwi. However, after we show a history of positive repayments, you can contact us through our online chat, located at the bottom right of the screen, identified with a message icon.

Do I need to have a bank account to apply for a Kiwi loan?

Yes, it is necessary to have a current bank account for credit analysis and to receive the digital disbursement of loan funds.

For the evaluation process, does Kiwi check my credit report?

We do a 'soft-pull' to check your credit history without affecting your credit score.

Will applying for a loan affect my credit score?

The loan application does not affect your credit score. We do a 'soft-pull' to check your credit history without affecting your report.

Can I have a co-signer or guarantor for my loan?

At this time, we don't accept co-signers or guarantors for loans. All requests must be individual and we evaluate only the applicant's credit and banking profile.

Kiwi App

How do I download the Kiwi app?

You can download the Kiwi app from the Google Play Store or Apple App Store. Just search for “Kiwi Credit” and follow the installation steps. Once you've tried it, we'd love to hear your opinion! Don't hesitate to leave us a review

Will my information be safe with Kiwi?

Yes, we give priority to the security of your personal information. Our platform uses advanced encryption and security protocols to protect your data.

Building Credit History

What credit bureau does Kiwi report my loan payments to?

We report your payment history to three major credit agencies: TransUnion, Experian and Equifax.

How does reporting payments to credit bureaus work?

Kiwi reports your account information to the three major credit bureaus: Equifax, Experian and TransUnion, on a monthly basis, for the first 5 to 10 days of each month. However, updates to your credit report aren't immediate; it can take anywhere from a few days to a couple of weeks for new information to appear on your credit report after the report is made.

Loan Payments

How can I make my loan payments?

If you have AutoPay enabled, payments will be automatically debited each month from your bank account. You can also make your payments manually through our mobile application, by contacting us by phone, or through ATH Movil (only for residents of PR).

What happens if I don't make my loan payments on time or need to change my payment date?

If you are unable to make the payment by the due date, please contact us through our online chat, located at the bottom right of the screen, identified with a message icon. This will help us better understand your situation and explore possible flexible solutions. Remember that we report all payment behavior to credit bureaus, and not making payments on time can affect your credit history.

Where can I see my bills and loan information?

All information related to your loan, including payment history and bills, is available in our app. You will also receive this information via email to the address you registered during the application process.

Civil Relief Act benefits for covered service members (SCRA) borrowers

What is the Civil Relief for Service Members Act (SCRA)?

The SCRA is a federal law that provides various legal and financial protections to full-time active duty members of the five military branches, reservists called to federal active duty, members of the National Guard under federal orders for more than 30 days, and the commissioned body of the Public Health Service and the National Oceanic and Atmospheric Administration. It also extends its protections to service members who are legally absent from duty due to illness, injury, or authorized leave.

Who qualifies for SCRA benefits?

Eligibility for SCRA benefits and protections extends to:

● Active duty members of all five military branches, including the Army, Navy, Air Force, Marine Corps, Coast Guard and Space Force.
● Reservists, once they are called to active duty.
● National Guard members activated for service for 30 days or more.
● U.S. citizens serving in allied military forces involved in war or military operations.

What impact does the SCRA have on your loan's interest rate?

The SCRA requires that the interest rate on loans obtained before the start of active service be limited to a maximum of 6% per year during the period of military service. Our policies related to covered borrowers. Starting at the earliest date allowed by law, we lower the interest rate on the customer's loan to 0%.

How can I apply for SCRA benefits?

To access the benefits of the SCRA, proactive steps are necessary since they are not automatically granted. You must submit a written request accompanied by a copy of your active duty orders or a letter from your commanding officer stating the start date of your active duty. If you qualify for SCRA benefits, we urge you to send us a copy of your active service orders without delay by email to support@kiwicredito.com. This allows us to evaluate your eligibility and implement the necessary adjustments. For any questions or additional assistance, do not hesitate to contact us at +1-787-490-2004 or by email to support@kiwicredito.com.

How can I get additional information or help regarding SCRA benefits?

If you have any questions or need further assistance, do not hesitate to contact us at +1-787-490-2004, or you can send us an email at support@kiwicredito.com.