Mobile Applications Privacy Disclosure

Last Updated: June 20, 2024

This Mobile Applications Privacy Disclosure ("Disclosure") is provided by Kiwi Financial Inc. ("Kiwi"). This Disclosure outlines how Kiwi collects, uses, retains, and discloses information through Kiwi’s Mobile Applications for Accounts ("Apps"), which enable you to view account balances, make payments, execute transfers, pay bills and perform other actions related to your Kiwi account via your mobile device. This Disclosure encompasses any Personal Information or Other Information we might gather through the Apps.

We collect personal information when you submit data through an application for new products or services, or when you interact with our websites, products, or services. Personal information includes, but is not limited to, your name, access number, other credentials, home or other physical addresses, Social Security Number, content of your communications with us, telephone number, and email address. Additionally, we gather certain electronic data, such as your geolocation, IP address, keystrokes, website interactions, and device identifier.

Facts

What does Kiwi do with your personal information from the mobile App(s)?

Why?

Our mobile Apps request access to information stored on your device, such as location, camera, contacts, and images, to enhance and simplify your user experience, improve our services, and add an extra layer of security to protect your account.

It's important for you to understand that:

  • Before granting access, you will be prompted for your permission.
  • You have the option to decline these permissions.
  • Permissions can later be adjusted within your device’s settings if you change your mind.

What?

Examples of information the App may request include:

  • Location: Used to detect fraudulent activity and show nearby service locations.
  • Contacts: Access allows you to add contacts for features enabling you to send money or referring other contacts through the mobile App. Only selected contacts will be added, and their information will not be shared.
  • Camera/Images: The app utilizes your camera for capturing check images, taking receipt pictures, uploading documents, scanning IDs, scanning authorized QR codes, and conducting selfie security checks.

How?

To safeguard your personal information from unauthorized access and use, we implement security measures that comply with federal law. These measures include computer safeguards and secure file and building access. App information is retained in compliance with state and federal record retention laws. Please reach out to us for specifics on retention periods for your stored information and its deletion policies.

Data Retention

Kiwi will maintain Personal Information only as long as necessary for the purposes outlined in this Disclosure. Under our retention policy, we are obliged to destroy Personal Information once it's no longer required, adhering to specified retention periods. Nevertheless, we might retain Personal Information beyond these periods due to regulatory or legal obligations.

Changes or Updates to this Disclosure

Kiwi reserves the right to modify or update this Disclosure as needed, with the revised Disclosure to be made available on Kiwi Financial’s website, indicating the last update date.

Contact Kiwi

For any queries or concerns about Kiwi’s privacy policies, including this Disclosure, please contact us at: Legal Dept., Kiwi Financial Inc., 151 Calle de San Francisco Ste 200 PMB 1123 San Juan, PR 00901-1607, or call 1 (787) 490-2004 for account-specific or general inquiries. You can also view our full Privacy Policy at https://www.kiwicredito.com/en/privacy-policy.